DATA PROTECTION POLICY EREMA GROUP GMBH AND AFFILIATED COMPANIES
The high standards you expect from our products and services are the guiding principle for us when we handle your data. We strive to create and maintain a business relationship with our existing and potential customers which is built on trust.
We attach great importance to the confidentiality and integrity of your personal data.
Our business model is based on the research & development and sales of plastic recycling systems and components. From time to time we require personal data in order to provide our services. Acquiring, processing and using data beyond normal requirements (or even selling data to third parties) is not part of our business model.
The purpose of this data protection information is to provide you as an existing or potential customer with an overview of in which cases we acquire and process what personal data concerning you, in which cases we transfer data to third parties for a particular purpose and how we use your personal data. Your customer service partner will be pleased to answer any questions you may have regarding data protection at EREMA Group GmbH and all affiliated companies.
The data protection policy of EREMA Group GmbH and its affiliated companies
When handling personal data, EREMA Group GmbH as a whole and its affiliated companies always take into account the legislation of the country in which the data is processed. To ensure the policy is observed, all employees of the EREMA Group who work with personal data as a result of their duties are instructed about the EREMA Group data protection rules and agree to comply with them. This ensures that personal data is handled at a standardised, high level at all times.
Individual rules and impact on the processing of your data:
Personal data is collected only in accordance with its purpose and scope.
You have the right to know what data we have stored about you and request that any incorrect information is corrected and that your data is blocked or deleted.
Integrity and data quality
With your support we keep your data up to date and correct any mistakes.
We process your data exclusively within the constraints of the law.
Appropriate safety measures
When processing your data we take extremely strict safety measures to protect your data in an appropriate manner. We process your data exclusively within Europe, unless specified otherwise in this declaration.
We handle your data confidentially and protect it against unauthorised or unintended transfer.
We collect and process data about you in the following cases
- When you contact us directly, e.g. via our website (contact form), via our customer service team, e.g. if you are interested in our products or if you have another matter to discuss or if you contact us at an event (trade fairs)
- If you buy or have bought products directly from us
- If you purchase services directly from us (e.g. after sales service)
- If you reply to one of our direct marketing activities, e.g. if you complete a response card or if you submit your data online on a landing page
- If you apply for an advertised position, an apprenticeship or an internship on our job portal. For legal reasons, the data from your application will be stored for 7 months and then deleted by us. At your express request, we will keep the data of your application on file for 15 months.
Collection and processing of personal data when visiting EREMA Group GmbH websites
The personal data acquired by the websites of EREMA Group GmbH and its affiliated companies is used for the purpose of processing orders and handling your inquiries. Your data is processed and used for purposes of customer service and/or marketing activities only with your explicit consent in the EREMA Group GmbH Communication Centre or on the basis of the permissible processing of address lists for postal contact.
Usage of Cookies
The transmission of your data to non-EU-countries without an adequate level of data protection will only take place after your express consent.
We integrate the following third-party services based on your consent:
Google states that it will not under any circumstances link your IP address to other Google data. You can prevent the installation of cookies by appropriate settings in your browser software; note, however, that in this case you may not be able to use all functions of this website to the full extent. Furthermore, Google offers a deactivation option for the most popular browsers which gives you more control over which data is recorded and processed by Google. If you activate this option, no information regarding the visit to the website will be sent to Google Analytics. The activation does not prevent, however, information being sent to us or other web analysis services which we may use. You can obtain further information about the deactivation option provided by Google and the activation of this option via the following link: tools.google.com/dlpage/gaoptout
Conversion tracking with the Facebook pixel:
We use Facebook's "visitor action pixel" on our website. This allows the behavior of users to be tracked after they have clicked on an ad on Facebook. We use this to evaluate ads for statistical and market research purposes and to optimize future advertising measures.
Meta Platforms does not provide us with any personal data. At the same time, the data is stored and processed by Meta Platforms to connect website visits to the respective user profile. Meta Platforms may use this data for its own advertising purposes in accordance with the Meta Platforms Data Usage Policy. The consent for this usage lies within the area of Meta Platforms and cannot be influenced by us.
Facebook Custom Audiences and Remarketing:
We use "Custom Audience", a remarketing function of Meta Platforms, on our website. Formation of target groups through homepage interaction: In order to carry out the functions of "Custom Audience" we have implemented the "Remarketing Pixel" from Meta Platforms on our website. Using this pixel, the content of our website that you have visited is transmitted in encrypted form to the meta server. Meta Platforms associates this information with your personal account.
Formation of target groups by file upload to Meta Platforms: If you have given your consent, we also use the “Custom Audiences from File” meta function. In this case, for example, e-mail addresses of customers or newsletter recipients are uploaded to Meta-Platforms in encrypted form, sorted according to target groups.
By using these functions, we want to ensure that our offers are only displayed to users who are interested in our information and services.
You can find more information about the collection and use of data by Meta Platforms, your rights in this regard and options for protecting your privacy in Meta's data protection information at https://www.facebook.com/about/privacy/. You can also change your relevant settings directly on Facebook (registration required): https://www.facebook.com/settings/?tab=ads
We use your personal data for the following purposes:
- To be able to provide you with products and services and, on request, information.
- To identify you when you get in contact with us.
- To help us improve the quality of our products and services.
- To be able to offer products and services to you.
- To improve communication with you and give you more individual service.
- To fulfil legal requirements such as preventing fraud and money laundering.
- For other purposes, insofar as they are required and legally permissible.
- Insofar as legally permissible and required, e.g. to prevent fraud.
In all cases you have the opportunity to decide against the usage of your data, e.g. by cancelling the receipt of emails in the EREMA Group GmbH Communication Centre or by contacting customer service.
EREMA Group Communication Centre
If you wish to continue receiving professional service from EREMA Group GmbH and/or its affiliated companies you are required to grant your consent via the EREMA Group GmbH Communication Centre and agree to the continued use of your personal information. You can use this to grant your permission to EREMA Group GmbH and its affiliated companies using your personal data for the purpose of customer service and marketing activities via email. Customer service in this sense on the part of the EREMA Group of companies includes, among others, emailing of: customer magazines, invitation to exclusive events, information and offers of products and services which are of relevance to you.
Information on links to third-party websites
The website may feature hyperlinks to third-party websites which do not belong to the EREMA Group or its affiliated subsidiaries. Should you visit such websites, the EREMA group can no longer accept responsibility for the confidential treatment of your data. The transmission of your data on the internet sometimes take place without encryption. Consequently, unauthorised disclosure to third parties cannot be fully ruled out.
Legal basis of the General Data Protection Regulation
In accordance with the requirements of the General Data Protection Regulation (GDPR) which comes into effect on 25 May 2018 we hereby inform you that consent with regard to the sending of email addresses is based on Art. 6(1)(a), 7 GDPR and § 7(2)(3) and Para. 3 UWG (Austrian Act Against Unfair Competition).
You are also advised that you are able to object to the future processing of your personal data at any time in accordance with legislation as specified in Art. 21 GDPR. The objection can be made especially against processing for purposes of direct marketing.